Who can use the Greyhound Channels wagering service?
Residents who are 21 years of age or older and reside in locations where account wagering is legal.
I completed the online application. Why can't I wager?
For security purposes and immediate assistance, please contact our Customer Service Representatives toll free at (877) 782-5323 or e-mail us at custserv@GreyhoundChannel.com.
Can I open an account on the phone with you?
Yes. If you want to give us your information by phone, we will fill out the online application on your behalf and send you a signature page via e-mail. If you don't have an email account, we can fax or mail you the signature page.
Can I change my PIN or security code?
You can request to have your PIN or security code changed at any time by calling Customer Service.
How do I know the website and my information is secure once I submit it?
Our website and wagering application use the latest encryption technology, and is compliant with all laws regarding data storage and transfer.
Why can't I access my account?
Have you entered your pin number incorrectly three times? There is a security feature which disables the account after three failed attempts at logging in. Call Customer Service to have your account reactivated.
What's the min. amount that I can withdraw by check?
The minimum amount that can be withdrawn by check is $50.
What payment methods can I use to make a deposit and how long does it take for a deposit/withdrawal to post to my account?
There are many options available and each one has different limits and timeframes.
Deposits made from a credit card could appear as "US Off-Track, LLC", OR "Greyhound Channel" on your credit card or bank statement. We suggest you keep records of your transactions and rules regarding online gaming transactions. Your statement may indicate this transaction as an online gaming transaction based on the merchant code used with your bank.
Can I use someone else's credit/debit card to make a deposit?
No. For security purposes, we only allow Credit/Debit transactions from the account holder's cards.
Why haven't you deposited my check yet?
Personal checks will be posted to your account after a 3-business day hold. Personal checks from customers who have previously sent NSF checks are subject to a 7-business day hold.
Note: Please remember that we rely on the US mail to deliver mailed items. Perhaps we haven't received it yet.
How fast are my winnings credited to my account?
As soon as the race results have been declared official by the host track.
Why haven't I received my withdrawal check?
(a) Unless otherwise specified, we mail withdrawal checks via U.S. Postal Service. Please allow ten business days for delivery.
(b) Greyhound Channel does not stop payment on withdrawal checks unless it has been at least ten business days since the mailing date.
What is takeout and how much is it at tracks you offer?
In pari-mutuel wagering all money wagered is placed into a common pool. A commission, or "take-out", is removed from the pool and the remaining money is returned to the bettors with winning wagers.Take- out varies by the type of bet and the racetrack where the bet is placed. Please contact Greyhound Channel Customer Service for the take-out rate for specific tracks.
Are my winnings taxed? How are the taxes handled?
Your winnings are taxed just like they would be at the track. In general, winning wagers are reportable to the Internal Revenue Service (IRS) when winnings are (1) $600 or more; and (2) at least 300 times the amount of the wager (or "Reportable Winning Wagers"). Reportable Winning Wagers are filed with the IRS using Form W-2G.
If winnings minus the wager exceed $5,000 and the winnings are at least 300 times the wager, then federal income tax must be withheld at a rate of twenty-five percent (25%). Such withholding applies to the total amount of winnings less the amount of the wager, not merely the amount in excess of $5,000. Any federal income tax withholding is reported using form W-2G.
We will mail you a W2G the day after the wager was made. You may be subject to additional state and local taxes based on your state of residence.
Can I receive a printout of my account for tax purposes?
Yes, you can request a summary of your account at any time.
What fees do you charge?
(a) We have no fees to open an account or deposit. Speaking to a live operator is also free.
(b) There is no fee for withdrawals by check or GHC ACH.
(c) $9.10 for USPS Priority Mail, $27.25 for USPS Express and $60 for Federal Express Overnight.
(d) After 6 months of inactivity, $1.75 /month fee will be assessed to your account.
Are my credit/debit card deposits treated like purchases or cash advances?
The system we use to process card transactions (Cash Club) treats all deposits like cash advances, but the exact details vary from bank to bank. Call your bank for more information.
What are your hours of service?
Our hours of operation are 8:00 am - 7:00 pm Pacific time.
How do I wager online?
Select a wagering application (DirectBet, Virtual Only, or Build-a-Bet) from top of homepage, or from the "Betting Options" dropdown in the menu bar above.
How can I watch the races?
Video can be viewed by accessing the Live Video/ Replays page located under the Quick Links drop down above after you log in. Or, when you log into DirectBet, Virtual Only, or Build-A-Bet2 wagering applications.
How can I view and print race programs?
Programs can be accessed by members on the home page by clicking on a track name in Today's Schedule, or on the Program/ Results page (link located under the Quick Links drop down above), as well as within the DirectBet and Virtual Only wagering applications. You can print the program using your web browser's print function. Race programs are available for Greyhound and Virtual Racing tracks only.
Note: Race programs are in Adobe PDF file format.
I can play this track, and I know the track offers this bet. Why can't I play it?
(a) The customer's ability to play any wager depends upon the laws of the state they live in, the laws of the state of the host track, and the regulations of the individual track.
(b) Exchange wagers (Twin-Trifectas, Tri-Supers, Big Q), must be placed through a live operator.
Where can I find odds?
Odds can be viewed on the Greyhound Channel website after you have logged on to our wagering applications.
Do you offer parlay wagers?
We are currently unable to offer parlay wagers.
Your website says you offer this track. Why can't I play it?
(a) All customers are subject to the laws of the state they live in, the laws of the state of the host track, and the regulations of the individual track. Your ability to wager is contingent on those regulations.
(b) Some tracks are only offered through a live operator and cannot be wagered over the Internet. If you have questions about a particular track, call Customer Service.
(c) Some states do not allow account wagering on a track within your state of residence.
I'm having problems using your website. Can you help?
We recommend the usage of the latest official versions of the following browsers: Google Chrome, Safari, Internet Explorer, Microsoft Edge, or Firefox. If you don't have the latest version of one of the browsers listed, please upgrade your browser. Please make sure all browser security levels are set to default.
Note: Problems with our website are usually related to personal computers. Make sure you have updated versions of your web browser, and that the security settings allow cookies to be written from our web site. Greyhound Channel web site recommends Internet Explorer 6.0, NetScape 4.5 or better, with a resolution of 800X600.
I've moved, how soon do I need to update you with my address?
As soon as possible.
How do I close an account?
You can request to close your account at any time. Call Customer Service to have your remaining account balance mailed to you. Once an account number is closed it cannot be used again.
Can I cancel a wager?
Unless restricted by the host track, in MOST cases you can cancel a wager before post by calling us toll free or online. For cancelling over the phone, you will need your account number and pin, the race number, track, and the bet details you want to cancel. If online, you will need to be logged into your account, locate the active wager you want to cancel from your active bet list or bet history, anc click the red button with an "x".
Each cancelled wager is reviewed by our wagering analyst and if it is determined that the cancellation is suspicious in nature the player may lose their cancel privileges. We are not responsible if tote, our system, or host tracks tote or system does not accept your cancellation.
What happens to my wager when a runner I've chosen as part of my bet is cancelled?
For most wager types, you will either receive a refund or your wager will be replaced with another runner(s) in accordance with the Host Tracks policies for handling scratches.
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